Sofia Essential
$297/month
100 minutes
✓Dedicated number
✓Standard business texting
✓Bilingual answering
✓Basic lead capture
✓One transfer destination
Complete managed AI receptionist
Everything Sofia needs to answer, qualify, and convert calls—already included.
No separate phone vendor. No separate texting platform. No AI software to configure. No compliance process to figure out. BuildVora provides and manages the complete receptionist system.
2,000voice minutes
24/7call coverage
1 billcomplete system
✓ Managed by BuildVora✓ Bilingual support✓ A2P registration handled✓ Tested before launch✓ Human escalation built in
Choose the right coverage level
Start with the plan that matches your call volume.
Every plan includes managed phone, AI, texting capability, A2P administration, hosting, maintenance, and support. Higher plans add more usage and deeper workflows.
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Sofia Growth
$497/month
300 minutes
✓Everything in Essential
✓Emergency routing
✓Appointment capture
✓Two transfer destinations
✓Expanded SMS workflows
Sofia Complete
$750/month
2,000 minutes
✓Everything in Growth
✓Full plumbing call flow
✓CRM-ready summaries
✓Post-call texting
✓Monthly optimization
✓Priority support
Sofia Scale
Custom
2,000+ minutes
✓Multiple locations
✓Advanced integrations
✓Custom routing
✓Higher-volume usage
✓Expanded reporting
$500 one-time launch fee applies to standard single-location implementations. Advanced integrations and multi-location deployments are scoped separately.
Coverage on your terms
Sofia does not have to answer every call all day.
During implementation, BuildVora configures when Sofia should answer, when your staff gets the first chance, and how calls move between people, departments, and on-call contacts.
Configured during launch: coverage schedules and routing rules are built around your business hours and timezone. Self-service schedule controls are planned, but BuildVora currently manages schedule changes for you.
After-hours
Sofia activates when the office closes and hands coverage back to your team at opening time.
Overflow
Your team gets the first opportunity to answer. Sofia steps in when calls ring too long or lines are busy.
Scheduled blocks
Choose recurring days and hours for evenings, weekends, lunch coverage, or technician meeting windows.
Holidays and exceptions
Set holiday schedules, temporary closures, emergency weather coverage, and one-time overrides.
Always on
Use Sofia as the primary 24/7 receptionist with human transfers based on your rules.
Hybrid routing
Combine business hours, overflow, emergency escalation, and on-call schedules in one operating plan.
The complete value stack
One service replaces a stack of vendors, tools, and technical work.
The value is not just the AI voice. It is the complete infrastructure and operating responsibility required to make the receptionist dependable.
01Included
Dedicated business number
A local number configured and managed for your Sofia deployment.
02Included
2,000 voice minutes
A substantial monthly allowance for real customer conversations.
03Included
Business texting
Standard customer confirmations, follow-up, and workflow messages.
04Included
A2P 10DLC administration
Registration, campaign setup, and ongoing messaging compliance support.
05Included
English + Spanish
Natural bilingual handling based on the caller's preferred language.
06Included
Plumbing call intelligence
Emergency triage, service details, urgency, service area, and next steps.
07Included
Booking and transfers
Appointment capture, callback requests, human escalation, and on-call routing.
08Included
Recordings and summaries
Structured call outcomes, transcripts, notes, and CRM-ready lead details.
09Included
Managed infrastructure
Hosting, phone services, AI orchestration, monitoring, maintenance, and support.
10Included
Ongoing optimization
Call-flow, prompt, routing, FAQ, and conversion improvements after launch.
What the launch fee buys
Not just setup. A tested operating system.
The $500 launch fee covers the work required to turn Sofia from a generic AI voice into a receptionist that understands your plumbing business and follows your rules.
Launch commitment: Sofia must pass the agreed plumbing call scenarios, transfer rules, and information-capture checks before go-live.
Map the business
We document services, hours, service area, FAQs, emergency rules, scheduling, and escalation paths.
Build Sofia
We configure the number, voice, bilingual behavior, plumbing logic, messages, transfers, and CRM capture.
Test real scenarios
Sofia must pass agreed plumbing call scenarios before your customers depend on her.
Launch and improve
We monitor outcomes, refine weak spots, and keep the system operating as your business changes.
Why the price is different
Low-cost tools sell software. BuildVora operates the system.
CapabilitySofia CompleteTypical software
Phone number and telephonyIncludedUsually separate
Voice AI usage2,000 minutes includedMetered or limited
Text messagingIncluded for standard useSeparate platform or fees
A2P 10DLC administrationHandled by BuildVoraCustomer responsibility
Plumbing-specific setupBuilt for your workflowsGeneric templates
Monitoring and optimizationOngoingSelf-managed
Support and maintenanceIncludedTier-dependent
One recovered job can matter
A single emergency, water-heater, sewer, or replacement opportunity may cover a meaningful portion of the monthly service.
Built for trust
Clear AI disclosure, recordings and transcripts, controlled transfer rules, and business-specific knowledge make the experience accountable.
No technical burden
BuildVora owns the phone, AI, messaging, compliance, monitoring, maintenance, and optimization layer.
Built for real-world calls
What happens when a call does not go perfectly?
Sofia is designed to clarify, escalate, and preserve the next step instead of guessing.
Caller is unclear
Sofia asks focused follow-up questions, repeats critical details, and confirms names, numbers, addresses, and timing before saving them.
AI is uncertain
The call flow can transfer to a person, collect a callback request, or create an urgent follow-up task rather than inventing an answer.
Nobody answers a transfer
Sofia records the outcome, confirms the caller's best callback number, and routes the request to the designated backup workflow.
Connection is interrupted
The system can provide a controlled fallback message and preserve available call context for human follow-up.
Emergency is detected
Approved emergency conditions trigger priority handling, on-call routing, and clear escalation based on your business rules.
A rule needs to change
BuildVora updates greetings, FAQs, schedules, transfer contacts, and call logic as your operation changes.
Launch acceptance checklist
Sofia is tested against your rules before customers rely on her.
The launch review turns broad promises into observable pass-or-fail checks.
✓Correct greeting and AI disclosure
✓Business hours and timezone
✓Service-area qualification
✓Emergency detection and escalation
✓Appointment and callback capture
✓English and Spanish handling
✓Human transfer and backup routing
✓Required caller details captured
✓CRM summary delivered correctly
✓Fallback behavior when uncertain
✓SMS consent and approved messaging
✓Final owner approval before go-live
Privacy and control
Your business defines what Sofia can say, collect, and escalate.
Calls may be recorded or transcribed for service delivery, quality review, follow-up, and CRM documentation. Disclosures, retention expectations, access, and deletion requirements are confirmed during onboarding.
Approved knowledge
Sofia is configured from business information, FAQs, policies, service rules, and escalation instructions you approve.
Controlled authority
You decide when Sofia may book, transfer, text, create a task, or defer to a person.
Authorized access
Operational records and customer information should be limited to approved users and connected systems.
Sensitive information
Payment card, medical, legal, or other regulated information should not be collected unless the final implementation is specifically designed for it.
Human override
Your team remains the authority for exceptions, complaints, pricing commitments, and situations outside the approved flow.
Documented changes
Material routing, workflow, and messaging changes can be reviewed before they are placed into production.
A real operating partner
You are not handing your phone line to an anonymous app.
BuildVora designs, configures, tests, and manages the operating layer behind Sofia. You receive a defined implementation plan, a working escalation path, and ongoing support for changes to your business.
✓ Business email: hello@buildvora.ai
✓ Defined implementation and approval process
✓ Human support for routing and workflow changes
✓ Clear service agreement and plan boundaries
✓ Free live demonstration before purchase
✓ No payment required to request a plan
Common questions
Know exactly what is included before you commit.
Is $750 truly all-inclusive?
The standard Sofia Complete plan includes one business location, one primary phone number, 2,000 monthly voice minutes, standard business texting, A2P 10DLC administration, bilingual handling, hosting, monitoring, maintenance, and ongoing optimization. Advanced integrations, additional locations, international calling, large outbound campaigns, and unusually high usage are scoped separately.
What happens if we exceed 2,000 minutes?
Additional voice usage is billed at $0.50 per minute. We will proactively review sustained overages and recommend a high-volume plan when it becomes more economical.
Do we need to replace our existing number?
No. Sofia can use a new dedicated number or fit into a forwarding and routing setup built around your current phone system.
Can Sofia transfer emergencies to a real person?
Yes. You define the conditions, business hours, on-call contacts, backup contacts, and what happens when nobody answers.
Can Sofia run only after hours or on a schedule?
Yes. BuildVora can configure Sofia for after-hours, overflow, recurring schedule blocks, weekends, holidays, or full-time coverage. Schedule changes are currently managed by BuildVora as part of the service rather than through a self-service dashboard.
Is there a contract?
The launch offer uses a three-month initial commitment so BuildVora can complete onboarding, stabilize the call flow, and optimize real-world performance. After that, ongoing terms are confirmed in the final service agreement.
What does the $500 launch fee cover?
Discovery, call-flow design, number and messaging setup, A2P registration submission, plumbing-specific configuration, testing, routing, and launch preparation.
Try before you buy
Hear Sofia handle a real plumbing scenario, then map the system around your business.
The live demo is free. The implementation review is free. You only move forward after seeing how Sofia would work for your calls, customers, and team.